1. About these terms
These terms apply to every order placed with Growtropic Ltd, Upper Helmsley Nursery Studio, York, North Yorkshire. A contract is formed when we confirm your order in writing and you pay the confirmed total.
2. Prices and payment
Retail prices include VAT at 20%. Trade prices are shown ex-VAT. Delivery charges are quoted before payment. We confirm stock before taking payment and refund in full anything we cannot supply.
3. Delivery
Live plants are dispatched Monday to Thursday. We may delay dispatch for weather (below 5°C without a thermal pack, or above 32°C) and will tell you by email. Risk passes to you on delivery.
4. Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel an order for substrates, pots and other non-perishable goods within 14 days of delivery and return them unused at your cost for a full refund. Live plants and tissue-culture plantlets are goods liable to deteriorate rapidly and are excluded from the 14-day cancellation right once delivered; they are instead covered by the live arrival guarantee below and by your statutory rights.
5. Live arrival guarantee
If a plant arrives dead, rotting, infested or badly damaged, tell us within 7 days of delivery with photographs of the plant, its roots and the packaging, and we will replace it or refund it. The guarantee requires that the plant has not been repotted during those 7 days. Normal transit effects such as a single damaged or yellowing older leaf are not defects. Tissue-culture plantlets are covered if deflasked within 7 days of delivery.
6. Your statutory rights
Nothing in these terms affects your rights under the Consumer Rights Act 2015. Goods must be as described, of satisfactory quality and fit for purpose. Plants are living things and will vary from photographs in size, leaf count and variegation pattern within the description given.
7. Rescue boxes
Rescue boxes contain healthy plants with cosmetic imperfections, overstock or irregular growth, as described on the product page. Cosmetic imperfections described in advance are not defects.
8. Trade accounts
Trade orders are subject to the minimum order values and carriage terms published on our trade page. Opening orders are paid on pro-forma; credit terms are at our discretion. Shortages or damage must be reported within 48 hours of delivery.
9. Commercial planting contracts
Commercial installation and maintenance is supplied under a separate written agreement, which takes precedence over these terms where they differ.
10. Liability and law
We are not liable for losses that were not foreseeable when the contract was made, or for business losses on consumer orders. These terms are governed by the law of England and Wales; consumers in Scotland or Northern Ireland may also bring proceedings in their local courts.