Who we are
Growtropic Ltd ("Growtropic", "we") of Upper Helmsley Nursery Studio, York, North Yorkshire, is the controller of personal data collected through growtropic.co.uk. Contact us about data protection at care@growtropic.co.uk.
What we collect
- Enquiry and order details you submit: name, email, phone, postcode, business details and the content of your request, including calculator results you choose to send.
- Technical data needed to deliver the site securely: IP address and browser information in short-lived server logs.
- Delivery details when you place an order, shared with our courier only to deliver it.
We do not use advertising trackers, sell data or build marketing profiles. Calculator inputs stay in your browser and in the page address unless you send them to us.
Why we use it and our lawful basis
- To reply to enquiries and quote: steps prior to a contract at your request, and your consent given on the form.
- To fulfil orders and the live arrival guarantee: performance of a contract.
- To keep tax and accounting records: legal obligation.
- To keep the site secure and prevent abuse: legitimate interests.
How long we keep it
Enquiries that do not lead to an order are deleted after 24 months. Order and invoice records are kept for six years to meet HMRC requirements. Security logs are kept for no more than 30 days.
Who we share it with
Our hosting and infrastructure provider (Cloudflare), our couriers (Royal Mail and DPD) for deliveries, our payment provider when you pay, and our accountants. Where any processor stores data outside the UK, transfers are protected by UK adequacy regulations or the International Data Transfer Addendum.
Your rights
You can ask for a copy of your data, its correction or deletion, restriction of or objection to processing, and portability. You can withdraw consent at any time. Email care@growtropic.co.uk; we respond within one month. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or 0303 123 1113.
Cookies
The site sets no advertising or analytics cookies. Your browser may store a page address you bookmark, which is not a cookie and never reaches us unless you open it.