Custom substrate order, specimen reservation & trade enquiry
One form for every request. If you came from one of our calculators, your result is already filled in below. The nursery confirms stock and delivery and sends a payment link; nothing is charged yet.
Questions we are asked most
Still unsure? Email care@growtropic.co.uk with a photo of the plant and its roots — the nursery team replies Monday to Thursday.
Do I pay now?
No. We check stock, confirm the exact bags, pots or plants and the delivery date, then email a secure payment link. Nothing is reserved or charged until you have seen the confirmed total.
How quickly will you reply?
Substrate and specimen requests are answered within one working day, Monday to Thursday. Trade applications within two working days, including a price list and account form. Commercial scheme requests get a call to arrange a site survey within three working days.
Can I change the bundle the calculator produced?
Yes. The calculator result is copied into the details box, which you can edit freely before sending, and the nursery team will adjust anything when they confirm.